Return & Refund Policy

Effective date: 3 August 2026 · Version 1.2 · Previous version 1.1 of 3 August 2026
This policy forms part of the Terms of Service of JC Establishment LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. It is our return policy as well as our refund policy: everything we sell is digital, so there is never anything to send back. Version 1.2 bounds the open-ended cash-refund right on unused credits to 24 months of purchase (credits still never expire for use) and clarifies that a purchase may be paused, not the account, while a chargeback is open; version 1.1 of 3 August 2026 is archived on request.

At a glance

1. There is nothing to cancel

1. CopperMailer does not operate subscriptions. Licences, feature unlocks, credits, reply packs and services are each charged once, at the moment you buy them.
2. There is therefore no renewal date, no cancellation form, no notice period, no retention call and no cancellation fee. If you no longer want the Service, you simply stop buying credits. Nothing further is charged, ever.
3. We do not keep your card on file for future charges unless you explicitly ask us to save a payment method for convenience. You can remove a saved method at any time in Settings → Billing, and removing it cannot break anything, because nothing is scheduled to charge it.
4. Your account can stay open indefinitely at no cost, with your licence and any remaining credits intact.

2. 14-day refund on anything unused

1. Within 14 days of a purchase, you may ask us to refund it to the extent you have not used it. No justification is required. One line to billing@coppermailer.com is enough.
2. How “unused” is measured for each thing we sell:

3. This applies to consumers and business customers alike.
4. It applies to every purchase, not just your first one.

3. Unused credits

1. Unused credits are refundable pro rata within 14 days of purchase, at the effective per-credit price you paid. If you bought 1,000 credits for $99.99 and received 1,025 with the bonus, the effective rate is $0.09755, so 400 unused credits refund $39.02.
2. After 14 days, unused paid credits remain refundable on request for 24 months from the date of that purchase, for as long as your account is open. This is a rule, not a favour, and it is not subject to our discretion. The rate is the effective per-credit price you actually paid in the purchase being refunded. Beyond 24 months, unused credits stay in your balance and never expire for use, but are no longer eligible for a cash refund – only for use against replies, which is what keeps a credit a usage right rather than an indefinitely cashable balance. Ask before closing the account, because closure is not reversible and does not trigger a refund automatically.
3. Credits consumed are not refundable, because the replies were generated. Credits deducted through a fault of ours are returned to your balance in full as soon as we confirm it, which is a correction rather than a refund and is not limited by any time period.
4. Credits granted free of charge (the 50 starter credits, promotional grants and goodwill top-ups) have no cash value and are never refundable, because nothing was paid for them.
5. Where a refund is made partly in money and partly in credits, we always tell you which is which before processing it, and you can decline.

4. Statutory right of withdrawal (EU / UK consumers)

1. If you are a consumer resident in the European Union, the United Kingdom, Norway, Iceland or Liechtenstein, you have a statutory right to withdraw from a distance contract within 14 days of concluding it, without giving a reason.
2. To exercise it, send an unambiguous statement to billing@coppermailer.com or to JC Establishment LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. You may use the model form in clause 9, but you do not have to.
3. Article 16(m) of Directive 2011/83/EU would let us ask you to waive that right in exchange for immediate access to digital content. We do not ask for the waiver and we do not rely on it. You get immediate access and you keep the right.
4. Our own 14-day refund in clause 2 runs alongside it and applies to anything you have not used, so whichever route you take, the unused part comes back to you.
5. If you withdraw within the period, we refund all payments received from you without undue delay and within 14 days at the latest, using the same means of payment you used.
6. Free help, if you want it. Consumers in the EU can use the alternative dispute resolution and consumer-advice bodies available to them at home, and we engage with them in good faith at our own cost, as clause 22.6 of the Terms says. In Poland that means the local rzecznik konsumentów, the competition and consumer protection authority UOKiK at uokik.gov.pl, and for a cross-border purchase such as this one the European Consumer Centre at konsument.gov.pl. Equivalent bodies exist in every member state and in the UK.
7. We do not link to the European Commission’s ODR platform because it was withdrawn from service in 2025. The bodies above replaced it; a Polish-language summary of all of this is at Informacje dla klientów z Polski.

5. Refunds outside the 14 days

1. Billing errors. Duplicate charges, incorrect amounts, wrongly applied tax, charges for something you did not buy and anything else caused by our error are refunded in full, always, as soon as we confirm them. There is no time limit on correcting our own mistakes.
2. Unauthorised charges. If you believe your payment method was used without your authorisation, contact billing@coppermailer.com immediately. We investigate within 5 business days and refund confirmed unauthorised charges in full.
3. Service defects. If a feature you paid to unlock does not work as described and we cannot fix it within a reasonable time, we refund what you paid for it in full.
4. We withdraw a feature or close the Service. Clauses 14.4 and 14.5 of the Terms apply: unused credits are refunded in full, and licences and unlocks pro rata over 36 months from purchase.
5. We terminate your account without your being in breach. Same treatment as clause 5.4 above.

6. What is not refundable

• Credits that have been consumed.
• Free credits, promotional grants and goodwill top-ups, which were never paid for.
• Reply packs that have been downloaded.
• Services already performed. Work not yet done is refunded.
• Purchases made more than 14 days ago that have been used, except in the situations listed in clause 5.
• Nothing on account of termination. If we close your account for breaching the Terms or the Acceptable Use Policy, your unused paid credits are still refunded to you. We will stop you using the Service, but we will not keep money you paid for replies we never generated. Credits granted free of charge are the exception, because nothing was paid for them.
• Third-party costs you incur separately, such as your email provider or CRM. We never charge those, so we cannot refund them.

7. How to request a refund

1. Email billing@coppermailer.com from the address on the account.
2. Include your workspace name and the invoice number or purchase date if you have it. That is all. You do not need to give a reason.
3. We acknowledge within 1 business day and decide within 5 business days, in writing, with reasons if we decline.
4. Approved refunds go to the original payment method through Stripe, in United States dollars, the currency you were charged in. Funds normally appear within 5 to 10 business days depending on your bank or card issuer. We cannot refund to a different card or account, and we cannot refund in cash, in credits you did not ask for, or in vouchers.
5. If the original card has expired or been closed, tell us: Stripe can usually still route the refund to the account behind it, and where it cannot we will arrange another lawful route with you rather than keep the money.
6. We charge no processing fee and do not deduct payment-processing costs from the amount refunded.
7. Refunded credits are removed from your balance at the moment the refund is issued.

8. Complaints and chargebacks

1. If you disagree with our decision, reply in the same thread and ask for escalation, or write to legal@coppermailer.com. A second reviewer who was not involved in the first decision responds within 14 days.
2. Please contact us before opening a chargeback. Almost every dispute we see is a misunderstanding we can settle the same day, and a chargeback only makes it slower for both of us.
3. If you do not recognise a charge, it will read JC Establishment on your statement, which is the legal name of the company trading as CopperMailer, and it will correspond to a single purchase made from your account. Ask us and we will send you the invoice, the date, the amount and what was applied to the account, within one business day.
4. If you open a chargeback anyway, we respond to your card issuer with the invoice, the acceptance record for these Terms and the delivery log showing what was applied to the account and when. If the issuer decides in your favour, that is the end of it: we do not re-bill, we do not pursue you for the amount and we do not add fees.
5. We do not close, penalise or hold your data hostage because you disputed a charge with your bank. That right is yours and it is not ours to discourage with consequences. While a chargeback is open and unresolved, we may pause new purchases on the account until it is settled, purely to avoid the same payment method being disputed and reused before the first case is closed; this never affects the data, licence or credits already on the account, is never treated as a breach, and is lifted the moment the dispute is resolved either way.
6. Where a chargeback duplicates a refund we have already issued, we will show both records to the issuer so that you are not refunded twice by accident, which would only be reversed later.

9. What happens to your data if you close the account

1. Day 0: account closed. The workspace becomes read-only and export remains available.
2. Day 30: Customer Data is deleted from production systems.
3. Day 90: Customer Data has rotated out of encrypted backups.
4. We retain invoices and transaction records for the period required by US federal and Wyoming tax law (currently seven years from the end of the relevant tax year). This is a legal obligation and is not affected by deletion requests.
5. You can request immediate deletion instead of waiting for day 30 by writing to privacy@coppermailer.com.
6. Leaving the account open costs nothing and preserves your licence and credit balance, so there is rarely a reason to close it in a hurry.

10. Model withdrawal form

You may use this form if you wish to withdraw from the contract, but you are not required to.

11. Contact

Billing and refunds: billing@coppermailer.com · Monday to Friday, 09:00 to 17:00 Mountain Time (17:00 to 01:00 CET)
Post: JC Establishment LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States