Prices
Everything is a one-time payment in US dollars. A licence sets how many mailboxes you may connect and how many people may use the workspace; credits are bought separately and pay for the replies themselves. Nothing renews, nothing is shipped and no card is stored unless you ask us to save one.
Wire
One mailbox, one person, the whole engine. For founders answering their own mail.
$39.99 once
- 1 connected mailbox
- 2 user seats
- 300 starter credits included
- Grounded replies + citations
- Review queue & auto-send rules
- Email support
Coil
For a small support team that has started to feel the load winding up.
$89.99 once
- 3 connected mailboxes
- 10 user seats
- 800 starter credits included
- Shared review queue
- Slack & Zapier notifications
- Priority email support
Alloy
Several teams, several brands, one consistent voice across all of them.
$124.95 once
- 10 connected mailboxes
- Unlimited user seats
- 1,000 starter credits included
- Role-based access control
- Audit log export
- 99.9% SLA with credit compensation
Foundry
Every mailbox you have, plus the paperwork your procurement team will ask for.
$169.95 once
- Unlimited mailboxes
- Unlimited user seats
- 1,500 starter credits included
- Signed DPA & security review
- Sandbox workspace
- Named support contact
Upgrading later costs the difference between the two licences; you are never asked to pay twice for what you already own. If we ever shut the Service down, clause 14.5 of the Terms gives you 90 days’ notice, a full refund of unused credits and a pro-rata refund of the licence over 36 months from purchase.
Credits: pay for exactly the replies you need
One credit drafts one reply. The base rate is 10 credits for USD 1.00. Type the number of replies you expect to need, type a price, or drag the slider: the cost is worked out exactly, to the cent, with no fixed packages to squeeze into. Credits are usable only inside your own CopperMailer workspace and are not money; see what a credit is.
Credits are bought in whole units, so a typed budget is rounded to the nearest one. One-time payment: no subscription is created, and your card is not stored for future charges unless you ask us to save it.
| Credits | From $0.99 for 10 credits, at 10 credits per US dollar (every purchase is a flat 1¢ under the round number, so totals read $0.99, $9.99, $99.99…), in any whole quantity from 10 to 20,000 per purchase. One credit writes one reply. Credits do not expire while your account is open. |
|---|---|
| Delivery | Digital and immediate: licences, unlocks and credits reach your account on payment, normally within seconds and always within one hour. Template packs download at once. Nothing is shipped and there is no delivery charge. |
| Free to start | 50 credits on approval of your account. No card is requested at any stage. |
| Currency and tax | All prices in USD. Any VAT, GST or sales tax we must collect is calculated and shown at checkout before you confirm, and itemised on your invoice. No handling or processing fees are ever added. If you pay with a local method that settles in another currency – PLN, for instance – the converted amount is shown before you confirm and is what you are charged. |
| On your statement | Once per purchase, as JC Establishment – the legal name of the company trading as CopperMailer, so the entry is never a mystery. |
| Returns and refunds | Nothing physical is sold, so there is nothing to send back: our return policy is our refund policy. 14 days on anything unused, and unused paid credits within 24 months of purchase. Back to the original payment method, no fee deducted. See the Return & Refund Policy. |
| Who you are buying from | JC Establishment LLC (trading as CopperMailer), a Wyoming limited liability company at 30 N Gould St, Ste N, Sheridan, WY 82801, United States. It is the seller, the invoicing entity and the merchant of record on every order. Full company details. |
Feature unlocks
Buy once, keep forever, on any licence. Nothing here recurs and nothing switches itself on.
| Unlock | One-time price | What it does |
|---|---|---|
| Audit log streaming | $11.99 | Pushes audit events to your own SIEM or webhook endpoint as they happen. Retention on our side is 12 months on every licence and is not something we sell. |
| Ohm Meter analytics | $12.99 | Resolution rate, first-response time, deflection, per-agent workload, CSV export. |
| Live Wire routing | $14.99 | Intent, language and sentiment detection on every inbound message, with routing rules. |
| Multilingual pack | $17.99 | Replies in 31 languages with your terminology held consistent across all of them. |
| Patina Engine | $19.99 | Learns your house style from your last 90 days of sent mail and writes in it. |
| Circuit Builder | $24.99 | Visual escalation and approval rules, with no code and no YAML. |
| API & webhooks | $29.99 | Documented REST API, webhook events, and API keys for your own automations. |
| Multi-brand voice profiles | $34.99 | A separate tone, signature and knowledge set per brand in one workspace. |
| Faraday Cage: PII redaction | $44.99 | Masks phone numbers, card-like numbers and national identifiers before inference. |
| Own-domain sender identity | $49.99 | Replies go out from your own authenticated domain and signature, with no CopperMailer branding. Requires verified SPF, DKIM and DMARC on a domain you control; we will not send as a domain you cannot prove is yours. |
| SSO: SAML & SCIM | $59.99 | Single sign-on and automated user provisioning against your identity provider. |
| Full Circuit bundle | $149.99 | Every unlock above, in one purchase, at roughly half the individual total. |
Reply packs
Curated knowledge and phrasing packs you load into the Patina Engine, written by people who have answered these questions for a living. One-time download, yours to edit.
| Pack | One-time price | Contains |
|---|---|---|
| Out-of-office & holiday cover | $2.99 | 18 templates for closures, backlogs and staged apologies. |
| Tone pack: Polish | $3.99 | Formal and informal registers, correct honorifics, natural sign-offs. |
| Tone pack: German | $3.99 | Sie/du handling, compound-noun terminology, regional variants. |
| Tone pack: French | $3.99 | Vouvoiement, formules de politesse, Québec variants. |
| Hospitality & bookings | $4.49 | Availability, changes, cancellations, allergies, late arrivals. |
| Refunds & returns | $5.49 | 62 replies covering EU withdrawal rights, faulty goods and goodwill gestures. |
| Agency & freelance | $5.99 | Scope questions, quote requests, late payment chasers, handover notes. |
| E-commerce support | $6.99 | Order status, shipping, sizing, damaged items, address changes. |
| SaaS support | $7.99 | Onboarding, billing questions, bug triage, feature requests, churn saves. |
| Logistics & delivery | $7.95 | Tracking, delays, customs, proof of delivery, claims. |
| Complaint de-escalation | $8.99 | Structured responses for angry, escalating and public complaints. |
| Every pack: Full Toolbox | $49.95 | All eleven packs above, plus every pack we publish in the next 12 months. |
Onboarding for your own workspace
Optional, one-time help setting up your own CopperMailer workspace, done by the people who wrote the software. These are configuration and onboarding services for our own product, sold only alongside a licence: they are not IT consultancy, systems administration, outsourcing or software development for third parties, and we do not offer them to anyone who is not a CopperMailer customer. Booked and paid once; nothing is retained on file afterwards.
| Service | One-time price | Delivery |
|---|---|---|
| Tone calibration audit | $54.95 | We review 200 of your sent replies and tune the voice profile. 5 business days. |
| Sender-authentication check | $64.99 | We check whether your domain’s SPF, DKIM and DMARC records will let CopperMailer reply on your behalf, and write down exactly what to change. The changes to your DNS are made by you or your own IT provider; we do not touch systems we do not run. 5 business days. |
| Solder Session | $69.99 | A 60-minute screen-share where we set the whole thing up with you. Booked within 5 business days. |
| Knowledge base import | $79.99 | We import, clean and structure up to 500 pages of your documentation into your CopperMailer workspace. 10 business days. |
| Migration from another tool | $89.95 | Macros, tags and history imported into your CopperMailer workspace from an export you give us. 10 business days. |
| Full Forge onboarding | $99.95 | The full programme: import, calibration, rule design and two training calls. 10 business days. |
| Security questionnaire response | $109.99 | We answer your vendor questionnaire about CopperMailer and join one review call. Questions about our own product, not an assessment of yours. 10 business days. |
| Connector configuration | $134.99 | We configure and document one connection between CopperMailer and a system of yours, using our own published API. Configuration of our product, not development work on yours. 15 business days. |
Payment terms in plain language
Everything here is a one-time payment
We do not operate subscriptions. There is no billing cycle, no renewal date, no auto-charge and no card kept on file waiting to be used. Every purchase here is charged once, at the moment you confirm it, and that is the end of it. If you want more credits later, you come back and buy more, deliberately.
Currency and taxes
All prices are quoted and charged in US dollars (USD) and exclude VAT, GST and sales tax. Where we are required to collect tax (US sales tax in states where we have nexus, VAT or GST on consumer sales in countries that require it), it is calculated and shown at checkout before you pay and appears on your invoice. Where a destination country requires us to collect VAT or GST on sales to consumers, we register and account for it in that country and show it separately on your invoice.
What you get, and when
Licences, unlocks and credits are applied to your account immediately on successful payment, normally within seconds and always within one hour. Reply packs are available for download straight away. Services are delivered within the working days stated in the tables above, counted from the day we agree a start date with you. Nothing is physically shipped.
The 20,000-credit cap
Credits you have not used are work we still owe you, so we cap how far ahead you can buy rather than encourage you to buy years of use at once: the most you can buy in one purchase is 20,000 credits ($1,999.99), and anything unused is refundable to your original payment method within 24 months of purchase, not just within 14 days. If you genuinely need a larger volume, write to sales@coppermailer.com and we will invoice it against an agreed usage schedule instead of taking one large payment up front.
Refunds
14 days to change your mind on anything you have not used, plus statutory withdrawal rights for consumers in the EU and UK. Unused credits are refundable pro rata. The complete rules are in the Return & Refund Policy.
Payment methods
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. We are also enabling local payment methods for customers in Poland (bank transfer and BLIK through Przelewy24); when that is live, the charge is presented and settled in PLN at the amount shown before you confirm. Card payments are processed by Stripe, Inc.; card details are entered on Stripe-hosted fields and never reach CopperMailer servers. Your statement will show JC Establishment. That is the legal name of the company you are buying from; CopperMailer is its trading name, which is why the two do not read the same. We would rather tell you now than have you puzzle over a line on a statement in three weeks’ time.
Every method we accept, the currency each settles in, how 3-D Secure is handled and exactly how a refund travels back are set out on the payments page.
We deliberately do not offer direct debit or any other mandate-based method. Those require you to authorise future pulls from your account, and since nothing here ever charges you twice, there is nothing for such a mandate to do.
At checkout you tick a box confirming you have read and accept the Terms of Service, the Privacy Policy and the Return & Refund Policy. Because these are one-time purchases, there is no recurring-payment authorisation to give, and none is taken.
Pricing questions
Is anything at all recurring?
No. Not the licence, not the unlocks, not the credits, not the packs, not the services. Nothing on this site creates a subscription, and we do not store your card for later use unless you explicitly ask us to.
Do you offer discounts?
Registered non-profits and accredited educational institutions get 40% off any one-time purchase. Email sales@coppermailer.com with proof of status and we will send a discounted checkout link.
Where are my invoices?
Settings → Billing → Invoices holds every purchase as a PDF with full tax details, and each one is emailed to you at the time of purchase.
Credits
Credits are the fuel CopperMailer burns to write a reply. You buy exactly as many as you want, priced to the cent, and they sit in your balance until you use them. No meter runs in the background, nothing tops up on its own, and nothing expires.
10 credits for $1.00
That is the base rate, and one credit writes one reply. Buy any whole number from 10 to 20,000, priced to the exact cent, with bonus credits on larger quantities. Every purchase is a flat 1¢ under the round number, so the smallest purchase is $0.99, not $1.00.
They never expire
Expiring prepaid credits is a way of charging people for nothing. Yours stay in the balance for as long as your account is open.
No automatic top-up
When the balance reaches zero, reply generation pauses and we email you. We never charge a card to keep the lights on.
What each action costs
The full price list. Anything not on it is free.
| Action | Credits | Notes |
|---|---|---|
| Draft a reply into the review queue | 1 | The generation is the cost, so a draft you reject still counts. |
| Send a reply automatically | 1 | Same cost as a draft; auto-send is not charged extra. |
| Regenerate a draft you did not like | 1 | The first regeneration of any message is free. |
| Reply that reads an attachment (PDF, image, spreadsheet) | 2 | Up to 20 pages per message. |
| Reply longer than 1,500 words | 2 | Rare outside technical support. |
| Translate a reply into a second language | +1 | Only when you ask for a second version; replying in the sender’s own language is included in the 1. |
| Index or re-index knowledge sources | 5 per 100 pages | First index of up to 500 pages is free on every licence. |
| Classification, routing, tagging, sentiment | Free | Runs on every inbound message at no cost. |
| Sandbox and test replies | Free | Foundry sandbox workspaces never consume credits. |
| Failed generation (our error or a timeout) | Free | Automatically refunded to your balance within minutes. |
A rough guide. A small shop answering 20 emails a day uses about 600 credits a month, which costs $60.00. A two-person support team on 100 a day uses roughly 3,000, or $300.00. Your Ohm Meter dashboard shows the running average so you can see it rather than guess.
What it costs, and the bonus tiers
The price is linear: 10 credits per US dollar, which is 10 cents each, whatever quantity you buy, less a flat 1¢ off every purchase so the total always reads as an ordinary price rather than a round number: $0.99, $9.99, $99.99 and so on up to $1,999.99. Nothing is bundled into fixed packages, so the amount charged always lands on an exact cent.
On top of that, larger quantities earn free bonus credits. The tiers apply marginally, to each band separately, so there is never a point where buying one more credit would have cost you less overall.
| Credits in this band | Bonus on that band |
|---|---|
| The first 500 | None |
| 501 to 2,000 | 5% |
| 2,001 to 10,000 | 12% |
| Above 10,000 | 20% |
Worked through, that produces the following. Every figure below comes straight out of the calculator above.
| Credits bought | You pay | Bonus | Total credits | Effective rate |
|---|---|---|---|---|
| 10 (the minimum) | $0.99 | 0 | 10 | $0.0990 |
| 100 | $9.99 | 0 | 100 | $0.0999 |
| 250 | $24.99 | 0 | 250 | $0.1000 |
| 500 | $49.99 | 0 | 500 | $0.1000 |
| 1,000 | $99.99 | 25 | 1,025 | $0.0976 |
| 2,000 | $199.99 | 75 | 2,075 | $0.0964 |
| 5,000 | $499.99 | 435 | 5,435 | $0.0920 |
| 10,000 | $999.99 | 1,035 | 11,035 | $0.0906 |
| 20,000 (the maximum) | $1,999.99 | 3,035 | 23,035 | $0.0868 |
Bonus credits are rounded down to a whole credit. Because credits are whole units, a budget typed into the calculator is rounded to the nearest one: ask to spend $7.43 and you buy 74 credits for $7.39.
The rules, stated plainly
Credits are units of use, not money
A credit is a prepaid unit of use of our software, in the same sense as a licence key: it buys replies from CopperMailer and it buys nothing else, anywhere. It is not currency, not a stored-value or e-money instrument, not a wallet, not a gift card, not a voucher and not a security. Credits cannot be sent to another person, spent outside CopperMailer, moved between accounts, sold on or withdrawn as cash. The only circumstance in which money travels back to you is a refund of an unused purchase under the Return & Refund Policy, paid to the method you bought with. We hold no customer funds, issue no payment instrument and provide no payment or money-transfer service of any kind.
They never expire
Credits remain in your balance for as long as your account is open. If you close your account, you may request a refund of the unused balance first. Credits given free of charge (the 50 starter credits, promotional grants and goodwill top-ups) are not refundable, because you never paid for them.
Nothing renews and nothing tops up
There is no subscription and no automatic replenishment. At zero balance the Service stops drafting replies, sends you an email, and waits. Inbound mail keeps being received, classified and routed; you simply answer it yourself until you buy more. Optional low-balance email alerts can be set at any threshold you like in Settings → Credits.
Refunds
Unused paid credits are refundable pro rata for 24 months from the date of that purchase, at the effective rate you actually paid, for as long as your account is open. That is a rule, not a discretion we reserve. Beyond 24 months, the credits stay in your balance and never expire for use, but stop being eligible for a cash refund. Used credits are not refundable, because the work was done.
Your balance is always visible
Settings → Credits shows the current balance, every purchase with its invoice, and a line-by-line ledger of what consumed each credit and when. Export it to CSV whenever you like. We would rather you could check our arithmetic than take it on trust.
If we get it wrong
Credits deducted in error are returned as soon as we confirm it, and we do not make you argue the point. Write to billing@coppermailer.com with roughly when it happened; the ledger does the rest.
Credit questions
Do I need a licence to buy credits?
No, but you do need an approved CopperMailer account: credits exist only inside a workspace we have opened for you, and cannot be bought, held or given as a standalone item. A licence raises how many mailboxes and seats you can use, not whether the engine runs.
Can I be charged more than the amount shown?
No. There is no overage, no usage bill and no card on file being charged in the background. The figure in the calculator is the entire charge, to the cent.
What happens to credits included with a licence?
Starter credits behave exactly like purchased ones and never expire. They are treated as part of the licence price for refund purposes.
Can several mailboxes share one balance?
Yes. One workspace, one balance, drawn on by every mailbox and every seat you have.
What if I need more than 20,000 credits?
Write to sales@coppermailer.com. We cap a single purchase at 20,000 credits on purpose: unused credits are work we still owe you, and we would rather invoice larger volumes against an agreed schedule than take payment far in advance of doing it. Purchases do stack, so you can also simply buy again when you need to.
What if I close my account with credits left?
Ask before you close it and we refund the unused paid balance to your original payment method. See the Return & Refund Policy.
How to buy
Every purchase is a single payment: a licence, a feature unlock, credits, a reply pack or a setup service. There is no subscription to sign up for and nothing renews, so buying is deliberately unremarkable:
-
Ask for an account
Accounts are opened by hand rather than by self-service: send the account request form and we answer within one business day. No card is requested, and approval brings 50 free credits to test the quality on your own mail before you spend anything.
-
Pick what you need
Choose a licence, and set the number of credits you want in the calculator above. If you are not sure how many you will use, start small: purchases stack, and credits never expire.
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Pay once, through Stripe
Card details are entered on Stripe’s own payment page. You confirm acceptance of the Terms of Service, the Privacy Policy and the Return & Refund Policy with a checkbox, and the charge is taken once. Your statement shows
JC Establishment, the legal name of the company behind CopperMailer. -
It is applied immediately
Licences, unlocks and credits appear on the account within seconds, and an invoice reaches your inbox at the same time.
Prefer to be invoiced, need a purchase order, or want a volume above 20,000 credits? Write to sales@coppermailer.com and a person will answer within one business day.