Accounts here are opened by hand.
There is no instant sign-up button, and that is deliberate. CopperMailer reads and answers real customer mail, so every workspace is opened by a person after a short exchange with you. Fill this in and you will hear from a human, normally within one business day.
We verify that the mailbox you want to connect belongs to you, and that you intend to answer incoming mail rather than send campaigns. It takes us a few minutes and it keeps the service clean for everyone using it.
We have opened a pre-filled message in your mail client, addressed to [email protected]. Send it and the request reaches us; nothing is submitted until you do.
Your reference: CM-000000-XXXX
Quote it if you write to us about this request.
Mail client did nothing? Copy the text above and send it from anywhere to [email protected].
What happens after you send it
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We read it, a person does
Normally within one business day, Monday to Friday, 09:00 to 17:00 Mountain Time. If something is unclear we simply ask.
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A short check
We confirm the domain is yours, usually with a DNS record or a reply from an address on that domain, that the use case is inbound support or sales rather than outbound campaigns, and run a standard screen of the applicant and organisation against sanctions and watchlists before opening the workspace.
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Your workspace is opened
You get a sign-in link, an owner account, 50 free credits and a 20-minute setup call if you want one. US region by default, EU region on request; that choice cannot be changed later.
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You try it before paying
Connect the mailbox in approval mode and watch the drafts. Buy a licence only once you have seen the quality on your own mail.
Questions people ask before requesting
Is anyone rejected?
Occasionally. We decline requests aimed at cold outreach, purchased lists or bulk sending, and requests we cannot tie to a real organisation. If we decline you we say why, in a sentence, and no data is kept beyond the request itself.
Do I pay anything to get an account?
No. The account and the 50 free credits cost nothing and no card is stored. Licences and credits are one-time purchases you make later, if you want to. See pricing.
How long does approval take?
Usually a few hours inside our support hours, and one business day at worst. Requests arriving on Friday evening are answered on Monday morning, Mountain Time.
What do you do with what I put in this form?
We use it to assess and set up the account, and nothing else. It is not sold, not used for advertising and not passed to third parties beyond the sub-processors listed in Annex B of the DPA. If we decline, or you never come back, the request is deleted within 12 months. Details in the Privacy Policy.
Can I get a workspace in the EU?
Yes, at no extra cost, but you must ask for it in this form or before you connect a mailbox. Workspaces cannot be moved between regions afterwards. See security.
Sign in to your workspace
Use the address your workspace was opened for.
No account yet? Registration is by request: ask for access and we answer within one business day.
Trouble getting in
I have forgotten my password
Write to [email protected] from the address on the account and we send a reset link that is valid for 60 minutes. We never ask for your password, and we cannot read it: passwords are stored hashed, so a reset is the only route back in.
My account is locked
Five failed attempts lock an address for 15 minutes. The lock clears on its own; nothing needs to be done.
The person who set us up has left
Any remaining workspace owner can reassign ownership in Settings → Team. If nobody has owner rights left, write to [email protected] from the company domain and we will verify control of the domain before transferring it, usually within two business days.
I never received the welcome email
Check the spam folder for mail from [email protected], then ask [email protected] to resend it. Approved requests are answered within one business day; if it has been longer than that, quote your CM- reference when you write.
We will never ask for your password. Not by email, not on a call, not in a chat. Anything that does is not us: forward it to [email protected] and we will deal with it. Our full disclosure policy is in the security section.